https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Frontline employees' views on organizational factors that affect the delivery of service quality in call centers https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:7555 Sat 24 Mar 2018 08:42:06 AEDT ]]> Symbolic analysts in the new economy: call centres in less favoured regions https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:9750 Sat 24 Mar 2018 08:13:24 AEDT ]]> Introduction: call centres, the networked economy and the value chain https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:5412 Sat 24 Mar 2018 07:48:08 AEDT ]]>